Thank you for contacting us

Hello!


Thank you for your interest in Bee's Wrap. Due to some recent media attention, we are currently experiencing an unprecedented volume of interest and orders. We love all of your enthusiasm and are working very hard to provide you with the exceptional level of customer service that we hold ourselves to. However, please note, if your questions are answered by the information below, we may not be able to provide you with a response personally at this time.


We have put together a list of Frequently Asked Questions, including helpful website links. Please read through the following information carefully. We will do our best to respond to your inquiry within 24-48 hours.


We appreciate your patience!



*If you are inquiring because you received an email notification saying we had items back in stock, but then when you reached our website, everything was unavailable, PLEASE read the following information:


Due to an extremely high demand for Bee's Wrap, we were only able to release certain items in limited quantities at this time. We apologize for any inconvenience this may have caused and appreciate your patience. We are thrilled to have so many new friends and fans, and though we are small, we are certainly mighty--and working very hard to hand-make your wraps and replenish our stock. We will continue to send out email alerts over the coming weeks as items become available again.


When will the Variety Pack and other items be back in stock?

Due to a video created by Buzzfeed that went viral last week, we are currently experiencing a huge influx in orders and interest. We are hard at work replenishing our inventory! In the meantime, please check out our Stockist Page on our website (under the "shop" tab) to find a store nearest you.


For the Variety Pack, we have had to restock on packaging. We'll have this item back in stock by the end of April, and hopefully sooner. Please keep an eye on social media, as we will be posting updates as items become available again, and if you would like to receive an email alert when the Variety Pack is restocked, please sign up for our mailing list. We are not accepting backorders at this time, but if you keep your eye out for our newsletter, you will be the first to know when you can place an order!


How can I be notified when items are back in stock?

If you would like to receive an email alert when items come back into stock, please sign up for our newsletter to make sure you receive this notification. You can unsubscribe at any time. In order to complete the subscription process, you must select the "Yes, Subscribe Me" button in the email you receive.


Do you ship internationally?

Yes! We ship worldwide from our workshop in Vermont. You can order from our website (https://www.beeswrap.com/). Shipping charges are $10 to Canada and $15 to the rest of the world. Please also check out our Stockist Page on our website (https://www.beeswrap.com/pages/stockists) to see if there are any stores near you.  


My discount code has not arrived. Help!

Once you sign up for our newsletter, you will receive an email with a link to confirm your email address. Once you click on this link, you will receive a second email containing the discount code. Sometimes, this second email can take a little while to arrive. If it still has not arrived within a few hours, we are asking that you please go ahead and place your order, and then email us your order number. We will apply the discount on our end and refund your credit card promptly.


Where can I buy Bee's Wrap near me?

Bee's Wrap is sold in over 1000 stores across the US and is available in over 21 different countries. Please check out our Stockist page on our website to see the closest store near you (https://www.beeswrap.com/pages/stockists).


How long does Bee's Wrap last? How do I care for it?

Bee's Wrap lasts for about a year, but with proper care they often last longer! Keep Bee's Wrap away from heat, such as microwaves and hot water, as this will melt the wax. You can use Bee's Wrap in the freezer, but since our wraps allow your food to breathe in a way that plastic containers do not, please use in the freezer for only a couple of weeks. You can find more care instructions on our website (https://www.beeswrap.com/pages/q-a).


How do you source your beeswax?

Promoting a healthy bee population is vital to our mission here at Bee's Wrap. We carefully evaluate the beekeeping operation for environmental impact, a healthy bee environment, and a quality end product. The evaluation considers forage quality, use of pesticides and medications, and feeding and harvesting practices. We also evaluate hive construction, human intervention of natural bee cycles, and filtering processes.


Our beeswax is never chemically altered or bleached, and is tested by the USDA for 200 pesticides and herbicides, ensuring the use of the cleanest possible wax.  We are currently working with beekeepers in Iowa, Pennsylvania and New York.

The beeswax we use is merely a byproduct of the honeycomb. We use cappings wax only.


What type of tree resin is used?

We use Damar tree resin in our wraps, which comes from the Dipterocarpaceae family of trees.


We are interested in partnering with Bee's Wrap for a fundraiser or are seeking donations for our school or organization's raffle/auction. How can I do about doing this?

At this time, we are only able to donate to organizations within our community or those that directly support a healthy bee population. We will certainly save your information, though, and keep you in mind in the future as we continue to grow. We wish you the best of luck with your fundraising, and apologize if we are unable to respond personally to your inquiry. Thank you again for your interest in Bee's Wrap.